LG plastic drawers and trays are junk Not functional, really I think they should pair up with duct tape makers--that's where my money is going trying to patch it up. I think I've spent more money replacing cracked, broken shelves than wh as t the frig is worth.
Wondering what other brand designed their shelves to last. Dec 07, Duct tape works NEW by: Anonymous We've gotten by with the duct tape and make-shift fixes, but it's always a struggle keeping up with it. If you can afford it, buy new Plastic holding the glass shelves edge is going to pieces, the drawers have fallen as the track they slide in fell apart.
I don't know if I will attempt repairs or just get a new non LG fridge. Aug 16, LG Looks lovely inside, if you like duct tape NEW by: MJ The plastic frames on the interior of my LG fridge started cracking just after my 1 year warranty expired.
It was all downhill from there. I could no longer use the meat tray because the plastic frame above it was completely cracked. The frame AND supports above the crisper boxes cracked, so is now useless; I rigged up a makeshift shelf until dear hubbie can make a new wooden shelf as someone suggested in another comment In the lower freezer, I rigged up long twist ties so that the glider mechanism can hold the upper basket..
But, hey, the ice-cream is just the right consistency. I wrote up comments for the Home Depot reviews, but they didn't publish it. Also, a letter that I sent to the LG executives went unanswered. A return to old-fashioned metal shelves would be a smart move. I keep the darn thing because replacement parts are just too expensive, and I refuse to give in. We have owned this refrigerator about 3 years.
I thought the "ice breaking" feature of the refrigerator had broken up some ice. The other day I was cleaning out my refrigerator and at the back left corner the plastic frame that holds the glass over the bottom crisper drawers was cracked and broken in 3 places - all right at the corner! I called LG and was told the warranty is only 3 years. To add insult to injury they do not make the replacement part any more!
How can this be? We also have LG washer and dryer and our television is LG. Now I don't trust them. I had to find a replacement part on the Internet from a company that will custom make the replacement shelf for us.
I have never had a refrigerator shelf crack in my life. I miss my Sub Zero!!!! Feb 23, 9 different cracks and breaks within 3 years on inside of LG fridge NEW by: Anonymous what a disaster - fridge runs fine but completely falling apart on the inside -total junk. Duct tape and glue on our shelves -9 different cracks and breaks on the inside. Dec 08, broken door bins and drawers NEW by: Anonymous At about two years all of the door bins and drawers started cracking!
The problem is compounded by the fact that many replacement parts are no longer available. I had to resort to EBay to buy a new meat storage shelf and tray assembly.
Disgusting as our LG fridge is only six years old. Planned obsolescence. My refrigerator is only five years old m, but it looks like crappy. The shelves and bins are all cracking and breaking. I'm not going to give them anymore money.
Nei bought my LG gas stove at the same time and I've had a part replaced twice in the oven because it wouldn't work. Never again will I buy LG. I'm going to replace all the shelves with plywood, it'll work better. The 25 year old Kenmore that we gave away when we bought this is still working and looking perfect.
Wish I could ask for it back. BTW, our LG range almost burned our house down last night. Check the recall page to see if yours is on the list. Burner came on and wouldn't shut off, we're lucky we were home. Apr 21, Class action lawsuit?
Hagman I am disgusted that so many consumers are having the exact same issues. My story mirrors most others. It started with the plastic liner around the glass shelf, now multiple plastic parts are cracked and falling apart. Two meticulous adults occupy this home. Everything is cared for. The notion that these parts are breaking due to negligence is insulting.
Has anyone considered suing LG? These parts should be recalled and replaced for free. Apr 15, Same issue by: Anonymous This morning I opened the fridge door and the door bin came crashing down in pieces. I believe it broke before it hit the floor. The fridge is less than 2 years old. The plastic seems to crack and then break off.
Pretty soon there wont be any shelves or drawers left! Mar 15, LG Fridge lining also cracking by: Paul from Brisbane LG is a poorly made product ,After 4 years and even with a extended warranty , doesn't cover you for cracked lining , cold water freezing and strange noises. Every Australian should be ware of LG's poorly made products and stay far away from them! Only when LGs profits decline will they get the message.
LG will lie to you and say the cracking is a one off! Feb 20, Junk is right by: Anonymous I can't believe they haven't fixed this yet. I got my fridge in and it started cracking a year or so later.
Metal and glass only was intact, plastic in so many pieces I couldn't count them. Next, the handle pulled off on Easter Sunday as I was trying to serve dinner. The screws came with it and it appeared that they were not actually connected to the door itself. I super glued it back on, but don't dare use the handle to open the door.
The super glue has lasted about 5 years so far. My original call to LG was met with a rather abrupt response in effect saying, "well what do you expect lady, the thing is 6 years old" and they denied that they had any complaints similar to mine. The internet said otherwise. I will never again buy an LG product or any made by LG, nor will anyone in my family or several friends.
I was more upset by the rudeness of the customer service rep and the company's refusal to recognize a problem than I was the problem itself. Nov 16, Plastic has cracked! After the first year I had one crisper drawer crack where the wheel is attached. By the next year they were both cracked, still usable, never complained. Next was the glide and serve plastic that broke. Then a few months ago the plastic on the mullion flapper that allows you to close either door first on a french door system.
It is my husband and I and it is definitely not abused. The mullion I would have to order from a technician. I told them I loved my fridge except the plastic but would never order from them again, they didn't care. Nov 05, Plastic cracking on inside back wall by: My LG dishwasher is awful, too!
I noticed the crack this morning, and I am not sure if it will affect the performance of the fridge. I'm reluctant to have LG come again to inspect and repair since we've already had issues in the past, and I'm over giving them anymore of my money. Any advice? Has this specific issue happened to anyone else here? Nov 04, same with a whirlpool!! After one year all the plastic is cracked, broken and I stress when I open it because all the drawers broke!!
Our drawers started breaking when it was years old, but that is not such a big deal. The big deal is that the water in the fridge contacts degrading plastic.
Last year the water valve broke and I removed it to change it. Inside, all the black rubber seals were turning to a black dust, which was mixed with water used to make ice and to drink. The plastic body of the valve was also degrading. That's what we drink from the LG fridge! May 30, cracked within 2 years by: Anonymous purchased a lg fridge 5 years and thought it was odd that the plastic parts cracked so quickly - within 2 years.
Apr 06, LG shelves cracker by: Anonymous I've had my LG french door refrigerator and both door shelves cracked within 2 years. LG won't replace it. We also have LG front load washer and dryer and both doors are cracked in the same places. They definitely have some quality control issues with their plastic.
Apr 01, Not just me then by: Susan Within a year the salad tray had broken, we cut new wood to line the internal door racks, the glass shelves broke away from the plastic surround Mar 15, LG french door by: janice morosini Not even 15 months old and the interior glide and serve drawer cracked.
The shelves are collapsing and the plastic door storage broke in half and everything in it came crashing to the floor. Called LG twice and twice they sent the wrong parts. I returned to the store where I purchased it. They, as well as LG, will not do anything about it. Never again will I purchase anything from LG. Did someone mention a class action lawsuit?
Feb 20, I feel like I have found a much needed support group by: Anonymous Everything breaks on the inside of my LG refrigerator It is also very loud which I've heard is the case with "newer" refrigerators.
Anyway, I'm so stressed any time I even pull a drawer open or put something on the shelves Are they crazy!? Will never buy an LG fridge again. The fridge works great otherwise Jan 15, Mine is Junk too!!! The bottom shelf is all cracked and the center support completley broke off. The plastic of the shelving became brittle, the top of the glass shelf for the bottom drawers cracked with very little use. This is my 4th refrigerator and this is the first time I have ever encountered a problem with the parts deteriorating like this.
The Customer Service person I spoke with at LG claimed it is 'cosmetic' and therefore not something they will repair. We debated for a short while about what actually constitutes 'cosmetic' and when it was clear that her cue-card only had the one answer, I gave up.
This is the second time I've paid for a replacement shelf I agree.. May 09, Lg st insides breaking from the beginning by: Anonymous We purchased an LG refrigerator from Home Depot, they recommended it. The drawer wheels popped off withing weeks, now it's the shelves are breaking, drawers broken, crisper broken Where is that class action lawsuit?? I called lg, they want me to hire a service person to drive 2 hours to my house, look inside charge the crap out of me to say, yep it's trashed!
Apr 25, Same Problem by: Anonymous We bought our LG refrigerator in and not even 2 years later the drawers and shelves starting breaking and we had to throw them out. We did not replace them because the new ones would also break, and we didn't want to throw more money away on defective parts.
Know what we are using now? We have a nice house, and a beautiful kitchen, and this is what we have had to put up with. Yes, LG should do something about their crappy product! Jan 22, Still falling apart by: Anonymous Mine just keeps getting worse.
I've commented on my LG refrigerator before, but I've had new problems. The door handles have fallen off so now we have problems just to open this piece of junk. What I don't understand is why a lawsuit against this company isn't possible????? I'm sure there are many more people with the same problems that don't know about this site, I feel we have been robbed of our hard earned money. Jan 11, LG refrigerator is falling apart by: Kristen Every time I open the refrigerator it seems another part has broken.
The drawers have fell part, it looks like a massacre. Jan 05, Salesmen Don't Care by: Anonymous I recently ran into a salesman for LG who tried to convince me after I am fed up with all the broken parts of my fridge to buy another one. She said she had actually not heard about all the plastic parts breaking and gave me her card. I sent her all the pics of the broken crap in my fridge and sent her to this website, with the comment that I couldn't sell this crap to people with a clear conscience.
Needless to say I never heard from her again. I know most people dealing with the problems of these fridges don't even know about this website. I am not surprised after bringing it to their attention that they don't care I too am about to cut my losses and dump it in the recycle where the dishwasher went not too long ago. Just moved into a fairly new flat but problem is with a completely working fridge but want to replace all parts inside.
It would be cheaper to throw away a working fridge and buy a brand new one? This is a definitely untapped market to get into. I bought a Frididaire Gallery Series refrigerator and the plastic literally fell apart in my fingers.
I am a senior living alone so absolutely no abuse to the unit. I had it taped everywhere with duct tape to keep it halfway usable. I then moved and vowed to not buy another Frigidaire. I paid a premium price to buy a Maytag, relying on their good name.
Low and behold before the first year was up the plastic started doing the same thing. My crisper drawers are now just sitting on the bottom of the fridge as the slider simply fell apart. I am now once again getting ready to move and need to buy a fridge and I have no idea what brand as this plastic issue seems to be a plague on all the brands. Kids toys have better quality plastic.
I do not understand why the companies are not addressing this problem. The unit works fine but the interior is a disaster.
My parents have a fridge in their garage that they've had for 40 years that looks better inside than mine. It works fine and is also silver on the outside. I was relieved to find this forum. I like the twitter idea - I might do that. After getting nowhere with LG customer service using their toll free number, I vented my frustration with LG and their customer service, and their crap fridge shelves on twitter.
I included lgcanada in the messages I posted and within an hour someone there responded, and they helped me get my mother sorted out. Her fridge has a full set of shelves again, and they gave them to us at no cost. It was nice to have someone finally understand how bad the situation was, and they went above and beyond to help my mother out. It's too bad the shelves are still flimsy crap. But at least we have them.
Jun 09, LG Fridge Shelves are total junk! A few years after purchasing the fridge the bottom shelf completely fell apart, we called and purchased a new one for a ridiculous price. Since then shelf after shelf started to show damage. We tried to manage as best as we could, because buying replacement parts were expensive, and it's the same easily breakable junk.
At this point our fridge has lost the full shelf, the half shelf without the drawer, and for a second time the bottom shelf has totally broken again. I tried looking for other options, like finding metal shelves that might fit instead of the plastic, but either my google foo is terrible or there is no such thing.
Jun 01, Plastic inside I assumed my problems were Sri Lanka based. I have been waiting a year to have a replacement snack-drawer side runner, so cannot use the drawer,and need a similar side runner for the salad crisper, recently cracked and broken in several pieces.
I have ordered from Colombo, and imagined a speedy [if expensive] replacement, but no luck. In the great scheme of things, LG appliances are comparatively cheap, obviously using inferior plastic for the interior; so why are replacements SOOOO expensive. From comments below, all customers appear to suffer from the same problems.
May 26, Update on my piece of junk by: Brenda Forgot to mention the handle on the freezer drawer botton lasted about one month before it came off in my hand. Like another person stated- only 2 seniors living here my husband and myself and we are not hard on our possesions. This is so wrong of LG to not back up their product.
Can't believe there uis no class action going against these crooks. We are on a fixed income so we are stuck with piece of junk until we can afford to replace it. May 26, Update by: Liz Well I am updating my comment. It's even worse than what I last posted. I just threw out the part directly above it that held the third drawer as all that was holding it in was a twist tie I put there.
So that and the drawer are gone. As I posted before only 2 seniors living here, nobody is hard on the fridge at all. My husband never opens the door. I went to the store where I bought it and they are going to give me a credit for a new fridge. I am purchasing a GE which the repair store in this area said is the only appliances that aren't requiring a lot of new parts. I hope someone can get this class action going. He also said it's worse if you bought a GE washer as the parts are not available at all.
Many people have said it but this is criminal behaviour, fraud, and anything else you want to call it. They are simply taking peoples money and giving them nothing in return.
May 26, LG should be ashamed!!! Cant wait to replace this piece of garbage. All the plastic in my fridge, only 2 years old, is cracking and falling apart. I hope this webpage stops most people from buying LG appliances.
I will never buy another. Great looking fridge on the outside but now we have only one shelf and the crisper drawer is sitting on the lower shelf above the vegetable drawer. Parts are expensive and I'm sure will also break. So I have a disposable refridgerator. I work too hard to waste my money on a product built to gain the most profit by using cheap plastic.
Years ago people would use old fridges out but their house with the back to the ground to use as a garbage box. That's what this product is with garbage already in it. Mar 24, Plastic Disaster by: David K I have over the past few weeks corresponded with LG about my disintegrating fittings inside my refrigerator. A Further requests from LG to provide photos and original purchase details, which I duly obliged.
Despite my compliance LG's response has been they will not replace the damaged items. The responses have been bereft of any explanation or reason why they are refusing to support this product. The product was priced at a high quality price and clearly made from substandard materials. Has any one had any satisfaction from LG? Feb 26, LG.
Is garbage by: Jan Byrne I'd like to join a class action suit! This fridge has fallen apart from day 1!! This I'd like to file suit for as many others have same problem! How can anyone buy an lg fridge???
The government should ban them from bringing Korean made crap into our country under false pretenses of quality appliances! Is garbage by: Anonymous I'd like to join a class action suit!
Feb 23, LG Plastic disaster by: David K 5 year old LG 2door fridge, every shelf has cracked and broken the are no shelves left in the doors. Haven't been able to get replacement parts the fridge is running fine but is useless.
I have a 30 yr old rank arena fridge in the garage the plastic shelves in the door are are as good as new.. Not happy. They also have the worst service ever and my regular appliance guy said they are not allowed to get the parts only the Lg Service men can get them. I am also tired of being told I am the only one. I agree that there should be some sort of action, that this ranks in with criminal behaviour. At this point LG knows there stuff is crap.
I am not buying another one. I now plan to print and take these reviews back to the store where I purchased it and ask for a trade in value. They replaced the top after a fight and the same thing has happened. L ousy G arbage. Tell everyone you meet, maybe the bad reputation will stop them. Jan 10, lg junk by: Anonymous We should start a petition against Home Depot they recommended the line of appliances. I have already replaced the bottom pull out drawer the first year.
The two crisper drawers are broken and the top glass shelf is not being supported by the cheap plastic. LG is not quality. Oct 16, LG Fridge falling apart inside by: Anonymous I could not believe the mess of my well cared for fridge. All the bottom has completely fallen apart. The crispers literally have a piece of glass over the drawers as all the plastic tracks have crumbled. Piece of crap!! Completely disappointed! This is a fairly new fridge. LG should do something to make this right - at least put out better quality replacement parts.
Never buying one of these again. Aug 06, Piece of junk by: Brenda My LG refrigerator started breaking after one month of normal use we don't have any children at home just my husband and I.
So disgusted with this garbage. We are senior citizens and can't afford to buy another after only four or five years. When wiping down found rear interior wall has several cracks and a shelf has the corner broken away as thought it has been whacked against a brick wall. Utter disbelief until I began googling.
My old Westinghouse fridge was 25 yrs old when I decided to renew after a reno to the kitchen. Jan 06, I second the motion for a class action suit by: Anonymous I second the motion for a class action suit.
It is absolutely criminal to sell this kind of junk to the public. Where do I sign on? Jan 06, the interior plastic is total crap by: Anonymous the inside of my refrigerator is also destroyed. In fact, it started to fall apart within the first year of getting it!!! We were in shock! The refrigerator we had before this lasted over 25 years and the plastic was still in perfect shape when we retired it!
But the LG is absolute junk!!!!!!! It is criminal that they should be able to sell such garbage to the public!!!!! Our refrigerator also has a defect with the light bulb--basically, it doesn't turn off occasionally which means that it melts through the mouldings and whatever food might be nearby.
This stuff is total junk and they should absolutely NOT get away with pawning this stuff off to the public!!! Nov 26, class action suit against LG? The refrigerator "works" but the plastic started breaking within months of getting it. Two years in and it looks and feels 20 years old. The ice machine is also so badly designed that I would recommend tarring and feathering the person responsible. For the exact calculation that applies exactly to your chosen lotto game, check out the complete list of Lotterycodex calculators.
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