Serial number:. Product number:. Warranty end date:. Warranty removed from product: This product was designated to be returned to HP. Thus, the warranty has been removed from this product. Product sold by third party: This product was sold by a third party. Any warranty support needed would be completed by the third party that sold the product. Product has been exchanged: This product has been exchanged for a new or refurbished product. Please use the product number and serial numbers of the new product to validate warranty status.
Product sold without warranty: This product was sold by a reseller. Any warranty support needed would be completed by the reseller that sold the product. The serial number provided does not match the previously selected product.
It matches the product:. Please return to the product information page and verify the numbers provided or try again later. Errors can be displayed in many formats. Please include all extra characters, such as hyphens or colons or periods as they appear within the number. Possible error formats where 'x' could represent a letter or number : xx.
One or more of the values entered is not permitted. Please wait while we process your request. This process can take several minutes depending on the number of warranties being checked. Select registration option. Error: Javascript is disabled in this browser. This page requires Javascript. Corrective Action: This error usually appears during the paper-advance calibration - Retry the paper-advance calibration. Check that there are no obstacles in the Scan-Axis which stops the Carriage from moving freely.
The Carriage is bumping into the Service Station. If the Carriage is stuck at the right hand side of the Printer and cannot be moved out to the center of the Print Platen it is because the Service Station cannot uncap. Scan-axis shutdown during initialization. Typically, this error occurs when the.
Check that the Paper-Axis Drive Motor Assembly is correctly installed and that the bushing is correctly locked into position. If the Printheads are not installed, maybe the carriage cover is not closed completely.
Corrective Action: Reseat the Electronics Module by Removing it from the Printer Page and installing it again in the correct position. The backup is not performed. This is the result of an error during the manufacturing or the repair process.
Therefore the Electronics Module must be reconfigured. If the error code continues, replace the black printhead. If the error code continues, replace the cyan printhead. Clean the electrical contacts on the magenta printhead. If the error code continues, replace the magenta printhead. Clean the electrical contacts on the yellow printhead. If the error code continues, replace the yellow printhead. Clean the electrical contacts on the light cyan printhead. If the error code continues, replace the light cyan printhead.
Clean the electrical contacts on the light magenta printhead. If the error code continues, replace the light magenta printhead. Remove the Cleanout Assembly Page or Duplexer, if installed and install it again correctly. Unplug the power cable from the printer and check the cable connections Parallel, USB and Network cables.
Corrective Action: Perform an emergency firmware upgrade Page Corrective Action: When manually loading paper from the front of the paper, make sure that it is loaded straight. Corrective Action: When loading paper from the roll, make sure that it is loaded straight. Corrective Action: Try the Color Calibration again, but this time using a different type of media preferably HP media.
Plug in the power cable again and try the Color Calibration again. Plug in the power cable again and try the Printhead Alignment again. Corrective Action: Upgrade the printer to the latest firmware release. The startup track mode is designed to enable you to identify a failing subsystems while the printer is initializing.
Startup track mode provides a specific indication of which particular subsystem is failing. This mode is not intended for use by end-users. While the printer is initializing, the front panel will display a sequence of squares in the last two columns.
Each position in the last two columns represents a number, all the numbers represented are shown below. To find the failing subsystem, add the numbers together that have a square and refer to the list of numbers with their associated subsystems page In the example below the printer is initializing and the front panel has stopped and is displaying squares in positions 16, 32, 64 and 4.
Add these four values together and you get , refer to the list on page 20, and we can see the failing subsystem is the Trailing Cable. If the display reaches , you will need to turn On the printer from the power button. If all the subsystems pass the initialization, the printer will initialize normally and go to the ready status. This is the list of the subsystems and their associated Startup Track Numbers.
Many of the descriptions of the Subsystems will not be immediately obvious, when this is the case contact the lfp help desk and they can assist you. System Error Codes are displayed directly on the front panel but can also be seen on the Information Page and have been defined in the format. Warnings will not be displayed on the front panel, but will instead only appear on the Information Page and have been defined in the format.
Identify the Ink Supply color and number. Y : Who should perform the action 1 digit - User or Service Engineer. System Maintenance Utility 3 3. The System Maintenance Utility is designed to assist the customer with common maintenance tasks for the printer and also to resolve common problems that they may encounter. Print jobs must not be sent to the printer while the system maintenance utility is in use.
Explanation on how to use the System Maintenance Utility for the Designjet ,nr is found on Page 2. Explanation on how to use the System Maintenance Utility for the Designjet 30, 30n, , nr is found on Page 3.
When you finish using the System Maintenance Utility, you must click on exit on the left hand column before closing the browser. In the Windows driver click the hp designjet system maintenance icon in the Services tab.
Calibrate color performs a maintenance function to ensure color consistency. If you calibrate correctly, the colors printed on printers with different printheads will look very similar.
This picture shows an exaggerated example of how a printout could look like before and after color calibration. It is recommended that you calibrate color every time you replace a printhead or when you perceive color degradation on the printouts.
There is no need to perform this operation each time you print. The results of the color calibration will be applied to all print jobs that follow, even if you power off the printer. Perform color calibration if you print with the regular hp designjet printer driver, which was included with the printer or which you downloaded from the Web.
In this case, refer to your PostScript RIP documentation for information on how to perform color calibration. You have to calibrate color for every Paper Type that requires color consistency. For example, if you require consistent colors on glossy paper and on heavy weight coated paper, you must perform one color calibration for the former and another for the latter Paper Type.
When you want to calibrate color, remember to select the Print Quality option that you are going to use to print. For example, if you want to print with the High Resolution option, select High Resolution before performing the color calibration. Select registration option. Error: Javascript is disabled in this browser. This page requires Javascript.
Modify your browser's settings to allow Javascript to execute. See your browser's documentation for specific instructions. HP Customer Support. Select your model. How does HP install software and gather data? Apache Log4j Update Please see this document here for current information regarding the Apache Log4j vulnerability.
Need Windows 11 help? Product models. System Specifications. Macintosh: Mac OS 9 v 9. Component Specifications. Paper plain, coated, natural tracing, photo, glossy, brochure, heavyweight , transparencies, vellum, translucent bond. Tray 1: Tray 1: up to 0.
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